![]() ![]() If your Mac repeatedly restarts or shuts down while in safe mode, contact Apple Support or consult with an Apple Authorized Service Provider or Apple Store for help. If you're using a MagSafe power adapter, make sure the LED on your power adapter is yellow or green. If your Mac turns off, check the power connection at your Mac and the power outlet. If the directory is repaired, your Mac automatically restarts. This is similar to what happens when you use Disk Utility to verify or repair your disk. ![]() The Creative Cloud Desktop app can fail to load for a variety of reasons. Your Mac automatically checks the directory of your startup disk when you start up in safe mode. When opening the Creative Cloud Desktop app, the application fails to open, or a spinning circle is displayed in the Apps panel. If your Mac restarts or shuts down in safe mode To leave safe mode, restart your Mac without pressing any keys during startup. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder. Release the Shift key when you see the login window.If you don't see the Apple logo, learn what to do. Start or restart your Mac, then immediately press and hold the Shift key.I've just logged in and saw your question waiting and I'm happy to assist you, let me know when you are ready to go My apologies that it took so long for someone to reply. No personal information is shown.Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. This will show what is running on your computer. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. On the screen with Options, please open Options and check the bottom 2 boxes before running. Please use copy and paste as screen shots can be hard to read. The program was created by etresoft, a frequent contributor. If that doesn't work, try running this program in your normal account, then copy and paste the output in a reply. If okay, turn the extensions on one by one until you figure out what extension is causing the problem. Go to Safari Preferences/Extensions and turn all extensions off. ![]() Simply shutting down the process is a brutal way of problem-solving, and it doesn’t address the issue that caused the freezing. Choose Force Quit (or press Command-Alt-Esc). My suggestion to you is to track down the offending app and submit a bug report to the developers. Because this is explicit, bugs in code may cause this to remain visible long after a network operation finishes. The app may explicitly hide or show this indicator. Select Library/Caches//Cache.db and move it to the trash. To fix an application stuck with a spinning cursor right now: Click the Apple icon in the top left corner. A spinning indicator in the status bar shows network activity. That should make your user library folder visible in your user/home folder. When the View options opens, check ’Show Library Folder’. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. Go to Finder and select your user/home folder. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. You can also try try Safari/Clear History…. Then try Safari/History/Show History and delete all history items. Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. ![]()
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